Customer Success Managers are so hard to find!

Hiring a Customer Success Manager can be a nightmare. It’s a young profession – and, especially here in Europe, there are very few Customer Success Managers with SaaS experience that are looking for jobs.

I get that question every day: Do you know anybody? Here’s my tip for you if you just can’t find the right CSM for your team.

Tools? Processes? You can teach these things relatively easily.

What’s harder to teach is attitude. In my book, a Customer Success Manager needs to excel at two things:

– Listen very, very well

– Be able to juggle many stakeholders at the same time

Luckily, there are other job roles who require this attitude!

So, where can we look for Customer Success Managers? Let’s look in other profiles.

I asked the community on Linkedin, and here’s what other CSMs say about their background…

So, still no idea who you could hire as a CSM? Look for these groups:

• Coaches
• Consultants
• Key Account Managers & Sales
• Customer Service Reps
• Teachers & Facilitators
• Advocates
• Press & Communication professionals

Related posts

Maturing a Customer Success Mindset, the Status of Customer Success in Europe: Takeaways from the Amsterdam CS Snack Breakfast 

The Shift from Reactive to Proactive Customer Success: Takeaways from the Copenhagen CS Snack Breakfast 

The Future of Customer Success: 16 Strategies from Our Paris Event

Elevate Your Customer Success: 11 Expert Insights in Boosting Customer Engagement From our CS Community Event in Berlin

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