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Churn prevention

Business case Problem discovery Technical documentation Inter departmental processes Internal communication Responsibilities & customer ownership Discovery checklist Data insights feature launch Data entry & quality (improvement) development backlog (jira) usage data Community (support) Support channels/process Sales handover education and training Renewals Feedback loops Relationship with sales Customer insights
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Visionary Leadership vs Visionary Customers
image for Reduce Your Customer Churn – The 17 Types of Churn

Reduce Your Customer Churn – The 17 Types of Churn
image for The 3 Important Habits In Customer Success

The 3 Important Habits In Customer Success
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Pushing back to Sales and Product
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If you don’t document your churn, you’re not learning from it

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