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Health score definitions
Inter departmental processes
template
Churn analysis
Relationship with sales
Continuous learning & training
Team structure/roles
Upsell/crossell
Business case
Base marketing
Milestones (& aha's)
Feedback loops
Adoption
Nurture
Customer sucess strategy
Community management
Launch plan
Customer health score monitroing
Channels
Responsibilities & customer ownership
Negotiations
Most health scores in Customer Success are useless. Here’s why.