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Relationship with sales
Customer Success
Upsell/crossell
Customer succes definition
Milestones (& aha's)
Channels
Kpi definitions
Communication
Negotiations
Data entry & quality (improvement)
feature launch
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New team member onboarding
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Adoption
education and training
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Customer health score monitroing
Relationship with sales
Churn analysis
Discovery checklist
When Sales Team Overpromise
Using Hubspot for Customer Success