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Relationship with sales
Support channels/process
Competitors
Negotiations
Customer insights
Customer succes definition
Problem discovery
Relationship with sales
Voice of the customers
New team member onboarding
Sales handover
Business case
education and training
Customer sucess strategy
Inter departmental processes
Responsibilities & customer ownership
Team structure/roles
Channels
Renewals
Success plan
Data entry & quality (improvement)
When Sales Team Overpromise
Using Hubspot for Customer Success