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Responsibilities & customer ownership
Milestones (& aha's)
Voice of the customers
Adoption
Discovery checklist
feature launch
Customer health score monitroing
Sales handover
Triggers
Churn analysis
development backlog (jira)
education and training
Community management
Internal communication
Communication
Health score definitions
Team
Strategy & Program
Customer insights
Messaging
Team structure/roles
Simply Explained: What is the ROI of Customer Success Teams?