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Key success milestones
Strategy & Program
Responsibilities & customer ownership
Community (support)
Customer insights
education and training
Voice of the customers
Sales handover
Churn prevention
Relationship with sales
Continuous learning & training
Milestones (& aha's)
Change management plan
Customer & Market definition
Community management
feature launch
development backlog (jira)
Renewals
Upsell/crossell
Why You Need A Community