Video learning – Leverage AI for a SuperHuman CSM department
Unlock the Future of Customer Success with AI
In a world where customer success is becoming increasingly complex, staying ahead of the curve means embracing innovation. At the recent “Leverage AI for a SuperHuman CSM Department” event, top industry minds gathered to explore how AI can supercharge customer success teams, driving deeper insights, better engagement, and more efficient processes.
Hosted by AI trailblazers Diego Tjen-A-Tak and Maarten Doornebal, this member-only session was packed with actionable strategies and transformative ideas. Attendees walked away with four key learnings that will reshape their approach to customer success, plus access to exclusive video recordings of the two dynamic presentations.
Whether you’re looking to improve customer insights, boost engagement with AI-driven templates, or streamline your team’s efficiency through personalized AI assistants, this event had it all. From practical AI applications to data-driven decision-making, the future of customer success was on full display.
Continue reading to dive into the key takeaways and catch the full presentations from Diego and Maarten!
AI in CS & Prescriptive AI in Tech Touch CS by Maarten
- Explore how AI is revolutionizing Customer Success (CS) by predicting and prescribing actions for at-risk customers and upsell opportunities.
- Learn about the difference between Predictive AI (who to target) and Prescriptive AI (what actions to take).
- Discover practical examples of AI-driven workflows in Tech Touch CS that personalize engagement and optimize outcomes.
- Watch Maarten explain how AI can guide your next best action for customer engagement to drive retention and growth.
Download the AI Readiness Checklist here
Leverage GenAI for Enterprise Customer Success
- Dive into how Generative AI can enhance strategic Customer Success by aligning customer outcomes with business objectives.
- Learn from a real-life use case of creating a custom GPT to streamline customer research and improve strategic planning.
- Discover how AI can save over 80% of time spent on research, freeing up resources for deeper customer conversations.
- Watch the session to see how AI is transforming enterprise-level Customer Success with measurable impact on efficiency and customer satisfaction.
Attendees know the password, or request via mick@customersuccesssnack.com
Download the prompt engineering checklist here
Find your hyper-local community
Find your local community in Dublin, Amsterdam, Stockholm, Malmo, Copenhagen, Berlin, Munich, Hamburg, Ghent, Paris, Madrid, Zurich, Bucharest and more.